Ensuring rapid time to value with RDT services
Landscape is a highly configurable insurance administration system that has been built from the ground up for ease of implementation. It gives organisations a rapid return on their investment with less cost, complexity and risk than rival solutions.
Our professional services focus on providing customers with the expertise and support needed to ensure seamless implementation and maximum value from their Landscape deployment.
With our comprehensive training programmes, we can keep your users productive while ensuring they are using Landscape to maximum effect.
Our services include:
Implementation and consultancy services
RDT provides a comprehensive range of project management, consulting and technical services that span the lifecycle of a Landscape implementation and deployment.
We are customer-driven, reflected in the way we approach each project. From simple installation and initial training through to full-scale project management and turnkey implementations, our approach is designed to ensure rapid and seamless deployment of Landscape.
Based on a proven project delivery methodology, we have an established track record of implementing Landscape on time and inside budget:
Training and education
While Landscape is one of the most technically advanced insurance administration systems available, it has also been designed to be highly intuitive and extremely user friendly. This, combined with our comprehensive education and training packages, will help ensure your users quickly gain confidence using Landscape in order to take full advantage of its rich functionality.
Pre-defined training courses are available for all aspects of the Landscape system and these can be tailored to meet your own training needs and requirements.
We can also provide ‘train the trainer’ courses for key areas of functionality including, for example, policy administration, claims and accounts.
Customer support
RDT is committed to ensuring your success by providing you with ready access to the highest quality support.
Expert practitioners on demand
Our expert, fully accredited support engineers are well-versed in Landscape and supported Microsoft products.
A commitment to customer satisfaction
We have formal processes in place to measure and continually improve the experience we deliver to our customers. For example, every year we undertake a reputation audit that enables our customers to rank us on a number of key performance indicators. Each year 100 per cent of our customers say they would recommend Landscape.
Dedicated Customer Support Portal
RDT’s Customer Support Portal, available exclusively to all registered RDT customers, provides access to a wealth of tools and technical information to help you get the best out of Landscape including:
- An extensive knowledge base of technical information
- User access to all cases for your company
- Ability to add comments and attachments to support cases
- Download links for Landscape software
