Here at RDT we use scrum as our project management framework. Our teams work in two-week sprint cycles in which they have a number of key meetings. Let’s take a closer look at some of these key meetings.
We create “user stories” to represent our clients’ needs. This helps us focus on the target users and what they’ll need, and the value that will be achieved by delivering the particular tranche of work we’re about to start on. Product owners are the link between our development team and our clients, and they work with the clients to find out what they need, either on a one-to-one basis or through workshops, depending on the scale of what’s needed.
Creating a more positive customer experience is high on the list of issues facing insurers as they focus on transforming their businesses with digital technologies. Much recent research has shown that customers are becoming increasingly demanding and expect insurers to provide the same levels of connectivity, speed of response and overall customer care that has been developed to a fine art by retailers such as Amazon.
Strategic Claims 2016
Claims is the main area where insurers can build a stronger service culture and strengthen their relationship with customers. This was underlined at The Insurance Network’s Strategic Claims 2016 conference at the beginning of March, where RDT sponsored one of the workshops. (more…)
Strategic Claims 2016, March 3rd, Fenchurch Street, London.
RDT’s delegates had an interesting and informative day at the Insurance Network Strategic Claims Conference 2016 last Thursday (March 3). We sponsored the well-attended ‘Claims Service for 2020’ workshop, and the presentation given by our Group Product Owner Michael Boucher was received positively.
We’d like to send our congratulations to Jay Prosser from BGL Group, who won the BB-8 toy in RDT’s prize draw.