Landscape handles relationships with millions of insurance customers and is used by 19 businesses including Markerstudy Group, Direct Line Group, Towergate Partnership and Sompo Canopius.
In developing Landscape, as with all our insurance solutions, we talked to stakeholders to make sure they get what they want. We talked to users to make sure they get what they need. The result is hard-working software – real business flexibility for policy admin, with its own comprehensive rating engine, no-nonsense claims management functionality, automated accounts and detailed management reporting.
We designed it with ultimate ease of use in mind. Windows based and scalable for any size of business, Landscape integrates seamlessly with aggregators and supports the rapid development of new websites.
Landscape supports all sales channels and, being component based, can be introduced module-by-module as well as all at once. It spans all areas of insurance including policy and claims, accounts, rating, channel management, and management
Landscape delivers key policy administration functionality including full policy history, support for all adjustment types (including the ability to roll adjustments back and forward while maintaining the integrity of the policy records), inbound and outbound bordereaux, document production, billing and workflow. The policy module is closely coupled to Landscape’s rating engine. Screen layout selection and all information, available from drop down lists on the policy screens, are managed within the rating engine and are product and scheme dependent. The policy screens are designed so that key policy data remains visible at all times and, if required, policy administration can be undertaken securely by staff, brokers or directly by the customer via the web.
Landscape has its own comprehensive rating engine. It enables insurers to build and launch new products, and modify existing products, very quickly. Key features:
Fast, efficient, end-to-end claims management. Key features:
The claims module integrates seamlessly with the policy module so that details submitted by a customer reporting a loss will automatically be checked against the policy when the claim is being validated. The integration with Landscape’s graphical workflow component enables insurers to control very precisely how, when and by whom a claim is handled.
Landscape’s powerful workflow tool allows for highly efficient process management. Tasks, events and escalation procedures can be generated from trigger points and assigned to users based on their roles and workloads. Key features:
Landscape integrates with Microsoft’s Windows Workflow Foundation (WWF) to enable graphical design of business workflows and access to the full WWF functionality, including sophisticated rules-based workflows and process automation.
Landscape’s accounting suite enables automated control of insurers’ finances. Accounting entries for any entity, such as a policy record, can be accessed from any relevant area in Landscape. Key features:
Landscape’s channel module allows insurers to handle any type of distribution relationship.As Landscape’s key policy and claims business logic is exposed as web services, insurers can easily create websites to serve their customers or intermediaries or allow third parties to securely integrate with Landscape. Key features:
Landscape is built on Microsoft SQL Server and uses its facilities to create a data warehouse that is updated at least once a day. From this, online analytical processing (OLAP) cubes are automatically generated. The cubes enable insurers to carry out multi-dimensional analysis of their data, instantly determining, for example, how their books of business are performing, which risks are causing problems and what types of claims cost the most. The cubes also enable insurers to drill down to an individual policy or claim if required.As OLAP is a recognised standard, insurers are free to use whichever OLAP-compatible tool they wish to analyse the data.
In addition Landscape provides insurers with a number of graphical representations of key data within the application, such as business volumes for various periods broken down by class.