Claims

Landscape contains an integrated Claims system that allows the customer to manage their Claims processing in a controlled environment.

The Claims system has a full history allowing the operator to see and report on the status of the Claim as at any time. As part of this a full estimate history is maintained allowing analysis of adjusters estimating performance.

In addition it integrates with the Policy system to ensure that the precise details as at the time of the loss are used when validating the Claim.

Full security allowing operator functions and levels such as authorisation limits to be defined on a group and /or user by user basis are provided.

The Claims system as with other areas of the solution integrate with the Workflow and Standard Letters components described above.

The Claims system is made up of a number of components:

• Claims Notification
• Claims Administration
• Claims Payments

A full payment system allows payments to be made to claimants and other parties such as Engineers, Solicitors etc. Payees can be defined to make multiple payments more manageable by grouping them into a single payment. The payment system is fully integrated with the Accounts component of Landscape.

The system checks against existing Claims to ensure duplicate Claims cannot be entered in error.